Politique d’expédition
Who We Are
Capital Brands ("we," "us," or "our") operates the website https://zenvro.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping: We offer free shipping on all orders.
Shipping Range
- Delivery Area: We currently ship only within the Netherlands, United Kingdom, United States and Canada, Israel, Japan.
- Future Expansion: We are exploring options to expand our delivery areas in the future.
Order Processing Time
- Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 22:00 (CET) Central European Standard Time (Amsterdam) will be processed the same day. Orders placed after this time will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
Estimated Delivery: Orders typically arrive within 3-5 business days after processing.
Shipping Process
- Courier Services: We partner with reliable couriers such as DHL and FedEx for secure and timely deliveries.
- Tracking Information: Once your order ships, you will receive an email with your tracking number and a link to track your parcel.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery to initiate a resolution.
- Lost Orders: If your package does not arrive, reach out to us immediately. We will assist you in resolving the issue with the carrier.
Returns
For information on returning items, please visit our Return & Refund Policy.
Contact Us
- Email: support@zenvro.com
- Address: Dick Ketstraat 14, Eindhoven, North Brabant, 5645 LB, Netherlands